As the Government is beginning to relax some of the lockdown restrictions it remains the case that the surgery will continue our current system of total triage with sample collection, prescription collection and the zoning of the surgery to best protect those patients who are assessed as needing a face to face appointment. Although the number of infections is falling, the virus remains active in the community and we continue these measures to minimise the risk of a further significant outbreak.
Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a helpline (open 24 hours a day, 7 days a week) offering immediate support for mental health difficulties during the coronavirus pandemic. The free-phone service, called First Response, is staffed by mental health professionals from the Trust and will provide reassurance, self-help advice, support and signposting designed to help people at this difficult time.
First Response is available on 0808 196 3494. Callers will hear a recorded message and should press option 2 to be connected to a mental health practitioner.
We remain extremely grateful to our patients for their tolerance and understanding during this difficult period for the NHS. Your cooperation makes our jobs a little easier. We will continue to update you on developments as they occur.
The Doctors and Staff at The Market Cross Surgery