Market Cross Surgery

7 Market Place, Mildenhall, Suffolk, IP28 7EG

GP Online Services

GP Online Services allow patients to book appointments, request medication and view medical records. 

Registering for GP Online Services

If you are 16+ with suitable photo ID, you can self-register by downloading the NHS App (Note: This is not the NHS COVID App). If you are unable to get through the self-registration, please contact the surgery for an alternative method of accessing online services. 

Note: If you are unable to get through self-registration using photo ID during April 2021 and prompted to provide a “linkage key”, please wait until after 5th May 2021 before requesting this.

If you require online services for someone who lacks capacity to make their own care decision (e.g. very young children or an ill relative), please first self-register for the NHS App for yourself and then contact the surgery regarding adding additional patients to your account. 

Get it on Google Play

Download on the App Store

Further info about the NHS App: www.nhs.uk/nhsapp 
General info on NHS GP Online Services: www.nhs.uk/gponlineservices


Patient Access logo

Important information about your ‘Patient Access’ account 

During April 2021, the surgery plans to change our computer system and Patient Access will no longer be available to use with the surgery. We will still be offering GP Online Services, but you will need to switch to a different service to do this.  

As an existing user, we recommend you self-register for the NHS App as above. You will be able to use the NHS App for GP Online Services now and after we have changed our computer system. This will result in less disruption for you when our system changes. 

Until our system change you may still login to Patient Access here; however, please switch to the NHS App as soon as possible as we will be extremely busy during our system change. 

Once we have changed system, your account with the Patient Access website will still be present but no longer be associated with our surgery. If you wish you can arrange to have this data deleted so your personal information is no longer held by Patient Access.


Airmid logo

Depending on your circumstances, you may be advised by surgery staff to use a different app. This means you can make use of alternative features such as electronic “token” delivery (if you don’t use a regular pharmacy, this is the barcode a pharmacy scans to get your electronic prescription) or receiving some communications via app notification rather than letter/email/SMS. You can use the same NHS Login details for Airmid and the NHS App so if you choose to switch it’s simple.

Airmid is available on Google Play and the App Store.

Further info about Airmid: airmidcares.co.uk