Market Cross Surgery

7 Market Place, Mildenhall, Suffolk, IP28 7EG

Policies

About us

We are a happy, informal, democratic partnership that is committed to the traditional concept of family medicine in the broadest sense, thus providing a comprehensive general medical service.

There are eight doctors who are supported by the practice manager, a practice administrator, five practice nurses, a health care assistant, six receptionists, five dispensers, as well as a team of administrative staff.

Attached to the practice we are pleased to have a community integrated team of district nurses, physiotherapists and occupational therapists who work very closely with the doctors.

Confidentiality

We ask you for your personal information so that you can receive care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons:  for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff and can account for its actions.   Information may also be needed to help educate tomorrows clinical staff and to carry out medical and other health research for the benefit of everyone.

You may be receiving care from other people as well as the NHS.  So that we can all work together for your benefit we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interest.  The sharing of some types of very sensitive personal information is strictly controlled by law.  Whenever we can, we remove details which identify you.

Sometimes the law requires us to pass on information; for example, to notify a birth to the Registrar of Births & Deaths

Anyone who receives information from us is under a legal duty to keep it confidential.
Everyone working for the NHS has a legal duty to keep information about you confidential and you have the right to say no if you do not want information about you given to others.

If you would like to know more about how we use your information you can speak to the person in charge of your care or ask any member of staff.

Tranining health care professionals

The Surgery is a recognised training Practice and is involved in teaching medical students from Cambridge, GP registrars (qualified doctors doing specialist GP training), and nurses.  Occasionally one might be present during a consultation.  If you are not happy to discuss your problem in front of a third person, please ask to see the doctor or nurse alone.

Policy for handling patient samples

Samples which you provide will be promptly processed for those tests requested by your doctor.  Any remaining samples may be used for checking other laboratory tests, teaching, research or public health monitoring in the future interests of all NHS patients.

All samples used in this way will be anonymised beforehand to ensure confidentiality is maintained, and that you cannot be identified.  All research that takes place must be approved by the Trust’s Research Governance Committee and by the independent West Suffolk Research Ethics Committee before it starts.

You may request that your sample is not used for these purposes and we will mark the form and sample to ensure that your wishes are complied with and the sample disposed of.  We regret that we are normally unable to return any samples to you for health and safety reasons.

Obligations and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.  We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.  If a patient is violent or abusive, they will be warned to stop their behaviour.  If they persist, we may exercise our right to have them removed, immediately if necessary, from our list of patients.

Patient Rights

• To be treated with respect and courtesy by all Practice staff

• To have a copy of the Practice Leaflet

• To have urgent problems assessed and dealt with on the same day

• To collect routine repeat prescriptions within 2 working days of ordering

• To have access to an understanding and rapid complaints procedure

Patients Responsibilities

• To treat Doctors and staff with the same respect and courtesy

• To read the Practice Leaflet in order to get better services

• To request urgent/emergency treatment only if absolutely necessary

• To notify the Surgery wherever possible if unable to keep an appointment

• To request repeat prescriptions in good time

The Market Cross Surgery are pleased to announce following delay to our delivery schedule that we will be starting our Flu vaccination programme on Saturday 16th October at the Pavilion-Jubilee Centre- Mildenhall. We have not received our full allocation of stock so those in the higher risk groups will be contacted in the first instance. Thank you for your patience.