Market Cross Surgery

7 Market Place, Mildenhall, Suffolk, IP28 7EG

Make a Complaint

(During the Coronavirus outbreak)

Practice Complaints Procedure

We try to offer the best service we can at all times. There may be occasions when you feel this has not happened.
We like to handle complaints ourselves since most arise from misunderstandings. It is best for all concerned to put things right as quickly as possible.
If you have a concern or wish to make a complaint, please ask to speak to any member of staff or contact the practice manager.
The practice manager will listen to your complaint and discuss with you how best to resolve it. This may mean one of the following:
A verbal explanation
A written reply
A discussion with the doctor
A further discussion with the practice manager after investigating your complaint.
It will be our aim to answer all your questions. However, if it is not possible, we will be able to suggest further options for action.